Your ConciergeLeave It To Us

Prior to and during your stay, The Swiftwater's entire guest experience is a uniquely elevated service offering personalized attention for the ultimate stay. High-touch service caters to your every need, redefining notions of what a Poconos hotel can be.

Let Us Help You Plan Your Day

Our team is the direct connection and face of our hotel. Meet them in the lobby where they greet you with an “At Your Service” mentality that is an expression of The Swiftwater’s Culture. Their tasks include, but are not limited to, helping you curate your stay, arranging transportation, recommending and reserving local restaurants and wineries, and so much more.

Build Your Own Experience

Special Requests: Our Specialty

Allow us to share our in-depth knowledge of the Pocono Mountain Region. Whether it's coordinating travel arrangements to local sites, securing reservations or purchasing tickets to nearby events, the Swiftwater Concierge curates your vacation as much or as little as you like.

Concierge Services

  • Confirm reservations, arrange activities, offer recommendations and set guest expectations prior to arrival  
  • Greet guests as they enter the hotel with an “At Your Service" posture 
  • Offer recommendations and arrange reservations for local attractions, tours, theatre, sporting events, restaurants, clubs and rental cars  
  • Give directions to local attractions; Delivered electronically or printed  
  • Arrange for massage, facial, and hair appointments  
  • Recommend to sites for Floral and Gift purchases  
  • Furnish menus from inhouse and external restaurants; Delivered electronicly or printed  
  • Inform on and arrange for business services available (printing, copying)  
  • Place follow-up call to all guests to thank them for their business, receive feedback on their experience and provide personal contact to one of our representatives for planning a potential future visit.